SILK DOONA INSERT
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What's included
Detailing
Care
Shipping & Returns
Hello,
Thank you for shopping with us!
Here at Bedtonic we understand it can be tricky buying online, especially as a first time customer.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy. Please read our returns policy carefully to ensure your return is processed smoothly.
Eligibility for Returns
- We accept returns on full priced items within 30 days from the date of delivery.
- Items must be unused, unworn, and in their original sellable condition, including all tags, labels, and packaging intact.
- Items purchased from our Archive Sale, Final Sale, or Clearance are not eligible for returns or refunds unless faulty. Please choose carefully when purchasing from these categories.
- Socks, and accessories are not eligible for returns for hygiene reasons, unless the item is faulty.
- We strongly advise customers to thoroughly check and try on any ordered product as soon as it is received to ensure satisfaction with the item(s) purchased.
How to Return an Item
- Contact Us: To initiate a return, please contact our customer service team at support@bedtonic.com within 30 days of receiving your order. Provide your order number, a brief reason for the return, and the items you would like to return.
- Return Authorisation: Once we confirm your return eligibility, we will send you a return authorisation email and instructions for returning the item(s).
- Packaging Your Return: Carefully package the items you are returning. Make sure the original tags, labels, and packaging are intact and the garments are carefully folded in the same way they were sent to you. Kindly include a note with your name, order number, and a brief instruction regarding the return to help us identify your request quickly once it arrives.
- Return Shipping: Customers are responsible for return shipping costs, unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
- Processing Your Return: Once we receive your returned item(s), we will inspect it. Items must be suitable for re-sale. If it meets the return criteria, we will process your refund. Bedtonic reserves the right to deny refunds for returns that do not meet our return policy and eligibility criteria.
Refunds & Exchanges
- Refunds: If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable.
- Exchanges: We offer size exchanges only, subject to availability. If you wish to exchange an item for a different size, please contact us within 14 days of receiving your order to check if the size is available.
- Exchanges for different items are not possible. To make the process as smooth as possible, we currently only offer exchanges for a different size of the same item. If you would like to try a different product, we recommend opting for store credit or a refund, so you can easily place a new order for the item you want.
- Faulty or Damaged Items: If you receive a faulty or damaged item, please contact us immediately with photos of the issue. We will cover the return shipping costs and either offer a full refund or send you a replacement.
- General Wear and Tear: bedtonic will not refund or exchange products that have been damaged due to general wear and tear.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Socks
- Accessories (such as hats, scarves, or jewelry)
Items purchased from our Archive Sale, Final Sale, or Clearance are not eligible for returns or refunds unless faulty. Please choose carefully when purchasing from these categories.
Changes to this Policy
We may update this Returns Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of the update.
Contact Us
If you have any questions or need further assistance with your return, feel free to contact us at support@bedtonic.com
Pair with our 100% European Flax Linen Duvet Cover for a wonderful sleep. Read More
Silk Doona Insert: Invest in Your Comfort
It's no secret that a relaxing, uninterrupted night's sleep leaves you feeling refreshed and ready to take on a new day. But how often does that happen? It's either too hot or too cold—what happened to just right?
With the Bedtonic silk doona insert, you'll be enveloped by the soft, caressing natural fibres that help regulate your temperature while you sleep. With a 100% cotton exterior and 100% Mulberry floss silk interior, this silk duvet is a luxurious addition to your sleep routine.
Say goodbye to overheating, distress and the endless tossing and turning that leaves you feeling exhausted by morning. With a lightweight silk quilt, you'll enjoy the cosiness of wrapping yourself in a duvet while preventing your temperature from spiking wildly.
Of course, the warmth of summer is soon followed by the chill of winter. But instead of packing away your silk duvet for months on end, we've designed a way for you to keep your luxurious comfort and stay warm when it matters. Each corner of our silk doona comes with a domed clip—join two super-soft duvets together to create a thicker, heat-retaining duvet.
Choosing A Sustainable Silk Duvet
Natural fibres such as cotton and silk are much more effective at temperature regulation and longer-lasting than cheaper synthetic fibres. The quality is worlds apart, and you can feel the difference from the moment you climb into bed.
Following the ideal care instructions, you can experience this luxury night after night for up to 15 years.
Sustainable materials produce less waste during production and are biodegradable at the end of their practical use. This takes a huge strain off the environment, as many synthetic fibres end up in landfills.
Bedtonic was created to encourage the prevalence of natural materials in homes, moving away from fast fashion and the mass consumption of cheap, poor-quality materials.
Why Shop Silk Doona Insert with Bedtonic?
Bedtonic focuses on delivering high-quality products using sustainable materials and packaging. The all-natural silk and cotton in your silk quilt last much longer, making it an investment in your comfort and the environment.
We work alongside Carbon Neutral and the Plant A Tree program to give back to nature while offsetting those carbon emissions we cannot avoid.
Bedtonic products are made in small batches, making each item more unique and longer lasting than mass-produced items. This process allows us to ensure each product we offer stands up to scrutiny and reaches you in perfect condition.
As a small business, you can visit our linen sheet set showroom in Subiaco to feel the materials and examine the quality of our items before choosing to purchase. We are happy to offer fabric samples if this is unsuitable due to distance or time constraints. To have your fabric sample sent by post, please complete the Request a Fabric Sample form, and we'll send them right away.
Once an order has been placed, we will confirm your order details by email. We estimate 3-5 days for delivery, for those items currently in stock, to locations in Australia and New Zealand. International deliveries will take longer and may be subject to additional customs duties/taxes.
Discover Sustainable Luxurious Silk Doona with Bedtonic
If you would like to experience the joy of wrapping yourself in a lightweight luxurious linen bedding, check out the Pure Indulgence Silk Doona today.
And to ensure a truly restful sleep, why not cover your silk duvet in one of our incredible and sophisticated linen duvet cover sets? There is a range of colours and styles available to suit any room. So whether you need Blue linen sheets or sage linen quilt cover, we have it for you. Read Less
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