SILK DOONA INSERT
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Detailing
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Shipping & Returns
RETURNS POLICY
Hello!
Here at Bedtonic we understand it can be tricky buying online, especially as first time customer.
We offer an exchange or store credit on full priced, unworn items within 14 days of receiving your order. Please note: We do not offer a refund for change of mind.
Please choose your size carefully. We recommend checking your size against our size charts (links) on each product page to ensure you are choosing the correct fit.
Bedtonic tends to make on the bigger side compared to many brands.
We would love to help with any sizing requests before purchase, please contact Ana or Julie at support@bedtonic.com with any questions you may have.
Return Timeframe
We will exchange or credit any full price item you are not completely happy with, when you return it to us in a saleable condition, within 14 days of your order being received. We do not refund for change of mind or fit preferences.
What Items Are non returnable?
- Our Archive items have been heavily marked down and are non returnable. Contact us if you feel your item may be faulty.
- Socks, due to hygiene reasons.
Are There Any Charges For Returns?
- Exchange/Return shipping costs and taxes are to be paid by the customer.
- Original shipping charges are non-refundable
- Original tax and duties are non-refundable
- You are responsible for return shipping & duties payable unless the item is faulty.
Exchanges: Please make sure you include a prepaid & addressed post pack so that your replacement item can be sent straight back to you. If you are in. hurry we suggest sending a return Express Post bag.
How To Return An Item
To return or exchange a garment purchased through our website or in-store at Subiaco, please email Ana at support@bedtonic.com with your order number and name used for ordering. This email is monitored on a Monday, Wednesday and Friday between 9am-4pm excluding public holidays, so please be patient. This step is necessary in order to obtain confirmation that your garments are eligible for return and to receive further instructions for your return.
If you wish to exchange your full price garment for another size we can confirm availability and reserve the replacement garment for you in our stock system to avoid disappointment.
Posting Your Garment Back To Bedtonic
- Download and complete our quick Request a Return Form here.
- Please write clearly and include a mobile number.
- Include the form with your returned product.
- Please return the item in its original condition, unworn, in its original packaging, with product tags attached.
- Bedtonic reserves the right to decline issuing a store credit or replacement if the item is not returned to us in original condition.
- This policy applies to all purchases made online and in-store from Bedtonic.
- Bedtonic are not responsible for any returned item that is misplaced before it reaches our packing room/store so please take note of your tracking code. We at Bedtonic will not be responsible for any costs incurred in returning the item.
Bedtonic Returns
10 Hood Street, Subiaco 6008, Western Australia
Arrival Of Your Parcel At Our Packing Room.
For ease of mind we will email or text you once your parcel is received at our packing room.
Your exchange or store credit will be processed within 2-3 business days.
Your store credit will be applied to the same credit card or payment method you used that the purchase was initially made with. Your refund may take up to 7 days to appear in your account. This includes Afterpay.
Archive Sale/Discontinued/Clearance
At Bedtonic we take great pride in our reputation for quality. If you happen to receive a faulty or damaged item from an online purchase, please contact us immediately via email. We will need images and a description of the fault emailed to support@bedtonic.com
Our customer service team will assess the supplied documentation and get back to you with the next step. Please keep the item in original unworn condition with swing tags attached. Please note faulty items cannot be returned past 14 days of receiving your order. Any faults must be communicated with us as soon as your order has been unwrapped.
Pair with our 100% European Flax Linen Duvet Cover for a wonderful sleep. Read More
Silk Doona Insert: Invest in Your Comfort
It's no secret that a relaxing, uninterrupted night's sleep leaves you feeling refreshed and ready to take on a new day. But how often does that happen? It's either too hot or too cold—what happened to just right?
With the Bedtonic silk doona insert, you'll be enveloped by the soft, caressing natural fibres that help regulate your temperature while you sleep. With a 100% cotton exterior and 100% Mulberry floss silk interior, this silk duvet is a luxurious addition to your sleep routine.
Say goodbye to overheating, distress and the endless tossing and turning that leaves you feeling exhausted by morning. With a lightweight silk quilt, you'll enjoy the cosiness of wrapping yourself in a duvet while preventing your temperature from spiking wildly.
Of course, the warmth of summer is soon followed by the chill of winter. But instead of packing away your silk duvet for months on end, we've designed a way for you to keep your luxurious comfort and stay warm when it matters. Each corner of our silk doona comes with a domed clip—join two super-soft duvets together to create a thicker, heat-retaining duvet.
Choosing A Sustainable Silk Duvet
Natural fibres such as cotton and silk are much more effective at temperature regulation and longer-lasting than cheaper synthetic fibres. The quality is worlds apart, and you can feel the difference from the moment you climb into bed.
Following the ideal care instructions, you can experience this luxury night after night for up to 15 years.
Sustainable materials produce less waste during production and are biodegradable at the end of their practical use. This takes a huge strain off the environment, as many synthetic fibres end up in landfills.
Bedtonic was created to encourage the prevalence of natural materials in homes, moving away from fast fashion and the mass consumption of cheap, poor-quality materials.
Why Shop Silk Doona Insert with Bedtonic?
Bedtonic focuses on delivering high-quality products using sustainable materials and packaging. The all-natural silk and cotton in your silk quilt last much longer, making it an investment in your comfort and the environment.
We work alongside Carbon Neutral and the Plant A Tree program to give back to nature while offsetting those carbon emissions we cannot avoid.
Bedtonic products are made in small batches, making each item more unique and longer lasting than mass-produced items. This process allows us to ensure each product we offer stands up to scrutiny and reaches you in perfect condition.
As a small business, you can visit our linen sheet set showroom in Subiaco to feel the materials and examine the quality of our items before choosing to purchase. We are happy to offer fabric samples if this is unsuitable due to distance or time constraints. To have your fabric sample sent by post, please complete the Request a Fabric Sample form, and we'll send them right away.
Once an order has been placed, we will confirm your order details by email. We estimate 3-5 days for delivery, for those items currently in stock, to locations in Australia and New Zealand. International deliveries will take longer and may be subject to additional customs duties/taxes.
Discover Sustainable Luxurious Silk Doona with Bedtonic
If you would like to experience the joy of wrapping yourself in a lightweight luxurious linen bedding, check out the Pure Indulgence Silk Doona today.
And to ensure a truly restful sleep, why not cover your silk duvet in one of our incredible and sophisticated linen duvet cover sets? There is a range of colours and styles available to suit any room. So whether you need Blue linen sheets or sage linen quilt cover, we have it for you. Read Less
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