SILK SLEEP MASK

RETURNS POLICY

Hello!

Here at Bedtonic we understand it can be tricky buying online, especially as first time customer.

We offer an exchange or store credit on full priced, unworn items within 14 days of receiving your order. Please note: We do not offer a refund for change of mind.

Please choose your size carefully. We recommend checking your size against our size charts (links) on each product page to ensure you are choosing the correct fit.

Bedtonic tends to make on the bigger side compared to many brands.

We would love to help with any sizing requests before purchase, please contact Ana or Julie at support@bedtonic.com with any questions you may have. 

Return Timeframe

We will exchange or credit any full price item you are not completely happy with, when you return it to us in a saleable condition, within 14 days of your order being received. We do not refund for change of mind or fit preferences.

What Items Are non returnable?

• Our Archive items have been heavily marked down and are non returnable. Contact us if you feel your item may be faulty.
• Socks, due to hygiene reasons.

Are There Any Charges For Returns?

• Exchange/Return shipping costs and taxes are to be paid by the customer. 
• Original shipping charges are non-refundable
• Original tax and duties are non-refundable
• You are responsible for return shipping & duties payable unless the item is faulty.

Exchanges: Please make sure you include a prepaid & addressed post pack so that your replacement item can be sent straight back to you. If you are in. hurry we suggest sending a return Express Post bag.

How To Return An Item

To return or exchange a garment purchased through our website or in-store at Subiaco, please email Ana at support@bedtonic.com with your order number and name used for ordering. This email is monitored on a Monday, Wednesday and Friday between 9am-4pm excluding public holidays, so please be patient. This step is necessary in order to obtain confirmation that your garments are eligible for return and to receive further instructions for your return.

If you wish to exchange your full price garment for another size we can confirm availability and reserve the replacement garment for you in our stock system to avoid disappointment.

Posting Your Garment Back To Bedtonic

• Download and complete our quick Request a Return Form here. 
• Please write clearly and include a mobile number.
• Include the form with your returned product.
• Please return the item in its original condition, unworn, in its original packaging, with product tags attached. 
• Bedtonic reserves the right to decline issuing a store credit or replacement if the item is not returned to us in original condition.
• This policy applies to all purchases made online and in-store from Bedtonic.
• Bedtonic are not responsible for any returned item that is misplaced before it reaches our packing room/store so please take note of your tracking code. We at Bedtonic will not be responsible for any costs incurred in returning the item.

Bedtonic Returns

10 Hood Street, Subiaco 6008, Western Australia

Arrival Of Your Parcel At Our Packing Room.

For ease of mind we will email or text you once your parcel is received at our packing room.

Your exchange or store credit will be processed within 2-3 business days.

Your store credit will be applied to the same credit card or payment method you used that the purchase was initially made with. Your refund may take up to 7 days to appear in your account. This includes Afterpay.

Archive Sale/Discontinued/Clearance

At Bedtonic we take great pride in our reputation for quality. If you happen to receive a faulty or damaged item from an online purchase, please contact us immediately via email. We will need images and a description of the fault emailed to support@bedtonic.com

Our customer service team will assess the supplied documentation and get back to you with the next step. Please keep the item in original unworn condition with swing tags attached. Please note faulty items cannot be returned past 14 days of receiving your order. Any faults must be communicated with us as soon as your order has been unwrapped.

DOWNLOAD OUR RETURN FORM HERE.