Returns Policy and Form
RETURNS POLICY
We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase you can return it for a no questions asked refund.
We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 30 days of the item being dispatched from our distribution centre (excluding original freight charge).
How to return an item:
Download and complete our quick Request a Return Form here.
Include the form with your returned product to:
Bedtonic Studio + Packing Room
10 Hood Street, Subiaco
WA 6008.
Please return the item in its original condition, unused, in its original packaging, with product tags attached.
Bedtonic reserves the right to decline issuing a refund if the item is not returned to us in original condition.
This policy applies to all purchases made online from Bedtonic.
Please note that Bedtonic are not responsible for any returned item that is misplaced before it reaches our distribution centre. We at Bedtonic will not be responsible for any costs incurred in returning the item.
All return items sent back to our distribution centre will be refunded in the form of a credit being applied to the same credit card that the purchase was initially made with.
Faulty Garments Policy
At Bedtonic we take great pride in our reputation for quality. If you happen to receive a faulty or damaged item from an online purchase, please contact us immediately via email. We will need images and a description of the fault emailed to support@bedtonic.com
Our customer service team will assess the supplied documentation and get back to you with the next step. Please keep the item in original unworn condition with swing tags attached. Please note faulty items cannot be returned past 30 days of receiving your order. Any faults must be communicated with us as soon as your order has been unwrapped.
NO RETURN ON SALE ITEMS SO PLEASE CHOOSE CAREFULLY.
No discount codes are to be used on sale items. All marked down sales are final so please choose carefully.
